Hidayat, RachmadAkhmad, Sabarudin2019-09-252019-09-252015-09-302015-06http://hdl.handle.net/20.500.12424/227775This study investigates the causal relationship of service quality, religious commitment and trust on customers’ satisfaction, loyalty and decision to do transaction in sharia banking services. This research shows that customers’ satisfaction and loyaltyare intervening variables that linked the service quality and the customers’ trust with the decision to repeat their banking transaction. The religious commitment had insignificant influence toward the service quality; however, it had significant influence toward the loyalty and decision to repeat their banking transaction.engWith permission of the license/copyright holdersatisfactionservicereligious commitmentdecisionEconomic ethicsBusiness ethicsEthics of economic systemsLabour/professional ethicsTechnology ethicsCultural ethicsMedia/communication/information ethicsMethods of ethicsTheological ethicsJournal volume