Managing Values and Ethics in an International Bank
van Nimwegen, Ton Soeters, Joseph Van Luijk, Henk
van Nimwegen, Ton
Soeters, Joseph
Van Luijk, Henk
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Abstract
Multinational companies face serious problems when personnel in their national subsidiaries are not acting in accordance with basic principles of ‘proper behavior’ and moral standards. In this article a description is given of the way in which an internationally operating bank has formulated four company values, in order to implement basic standards in their organization on a worldwide scale. These values (integrity, respect, teamwork and professionalism) have subsequently been diffused among the bank’s subsidiaries by means of a rollout program. This article focuses on this rollout program and the way it has been received in the national subsidiaries of the bank. Data from a comparative survey in 19 countries help to understand the dynamics of this process of formulating, diffusion and reception. The article closes with some points of discussion.
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Article
Date
2004-04
Identifier
SAGE-10.1177/1470595804041525
ISSN-1470-5958
http://journals.sagepub.com/doi/10.1177/1470595804041525
ISSN-1470-5958
http://journals.sagepub.com/doi/10.1177/1470595804041525
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DOI
10.1177/1470595804041525
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Sage Publications